privacy Policy
Terms and Conditions
Cookie Policy
Disclaimer

Privacy Policy

At Cherla Health P Ltd, we value the privacy of our users and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, especially if you submit reviews, make purchases, or interact with our products.  By using our website, you consent to the data practices described in this Privacy Policy. 

Information We Collect

We collect various types of information, including: 

1. Personal Data

We may collect personally identifiable information (PII) that you provide to us, such as: 

  • Name 
  • Email address 
  • Contact information 
  • Billing address 
  • Payment details 

This data is collected when you: 

  • Create an account 
  • Purchase products 
  • Submit a product review 
  • Subscribe to our newsletter 

2. User-Generated Data

If you leave a review on our platform, we collect: 

  • Your name (if provided) or display name 
  • The content of your review 
  • Rating information
  • Any images or videos uploaded as part of the review

3. Automatically Collected Data 

We automatically collect information such as: 

  • IP addresses 
  • Browser type 
  • Device information 
  • Cookies and tracking technologies to improve user experience 

How We Use Your Information 

We may use the information collected in the following ways: 

  • To process transactions and deliver products. 
  • To manage and display user-generated reviews and product feedback. 
  • To improve our website and customer service. 
  • To send promotional offers and updates with your consent. 
  • For legal compliance, including data retention obligations. 

Cookies and Tracking Technologies  

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can control or disable cookies through your browser settings.

Data Sharing and Disclosure 

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances: 

  • With third-party service providers (such as payment processors and shipping companies) to fulfil orders. 
  • In compliance with Indian laws or regulations. 
  • To protect the rights, property, or safety of Cherla Health P Ltd, our users, or others. 

Data Security

We implement reasonable security practices and procedures as mandated by the IT Rules 2011 to protect your personal data from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or electronic storage is fully secure. We cannot guarantee absolute security, but we work hard to protect your data. 

User Rights and Data Retention 

Under the Information Technology Act and the upcoming Digital Personal Data Protection Act (DPDPA), you have the following rights: 

  • Right to Access: You may request a copy of the personal data we hold about you. 
  • Right to Rectification: You can ask us to correct or update your information. 
  • Right to Withdraw Consent: You can opt out of receiving marketing emails at any time. 
  • Right to Deletion: You may request the deletion of your personal data, including any reviews submitted. 

For all data requests, please contact us at contact@cheahhealth.com. 

User-Generated Content (Reviews) 

By submitting a review, you acknowledge that: 

  • Your name or display name, review content, and any media attached (images or videos) may be publicly visible on our website. 
  • We reserve the right to moderate, display, or remove any user-generated content in accordance with our Terms and Conditions. 

Grievance Redressal Mechanism 

In compliance with India’s Information Technology Act, 2000, we have appointed a Grievance Officer to address any concerns related to data privacy and security. You can reach out to our Grievance Officer at:

Grievance Officer Contact Details: 

Grievance Officer Contact Information: 

Designation: Grievance Officer 

Email: grievance@cheahhealth.com 

We will respond to any grievances within 30 days. 

Changes to This Policy 

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and we encourage you to review it regularly. 

Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at contact@cheahhealth.com.

Terms and Conditions

Welcome to Cherla Health P Ltd. By accessing or using our website and services, including the purchase of products, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using the Site or purchasing any products. 

1. Acceptance of Terms 

By using our Site, you agree to these Terms and Conditions, including our Privacy Policy. If you do not agree to these terms, please discontinue use of our Site. 

2. Health-Related Content Disclaimer 

  • The information provided on our Site, including articles, blogs, or product descriptions, is for general informational purposes only. It is not intended as professional medical advice, diagnosis, or treatment. 
  • Consult a healthcare professional before acting on any health-related information or using products, particularly if you have existing medical conditions. 
  • Our products, including health supplements or devices, should not be considered a substitute for professional medical consultation. 

Liability Disclaimer: We are not responsible for any consequences that may result from the use or misuse of the health information provided on this website or from the use of our products. Always seek medical advice before making any health decisions. 

3. Product Information and Sales 

  • Pricing and Availability: All product prices listed on the Site are in INR (Indian Rupees) and are inclusive of all applicable taxes unless stated otherwise. We strive to ensure accurate product descriptions, but errors in pricing or availability may occur. 
  • Order Acceptance: All orders are subject to our acceptance. We reserve the right to cancel or refuse any order, especially in cases of pricing errors or fraud suspicion. 
  • Shipping and Delivery: We offer shipping within India, subject to availability and shipping policies. Estimated delivery times are provided at checkout, but we are not responsible for delays due to third-party couriers or force majeure events. 
  • Cancellations and Returns: Products may be returned or exchanged according to our Return Policy. Returns are only accepted within [insert number] days of purchase and must be unused and in their original packaging. Perishable and health-related products may not be eligible for returns due to hygiene and safety reasons. 

4. Payment Terms 

  • We accept payment via credit cards, debit cards, UPI, and other payment methods. Payment gateways used on our Site are compliant with Indian regulations, and we do not store payment details. 
  • In case of a payment failure, we do not take responsibility for any delays in processing or refunds. Please contact your bank or payment provider for further assistance. 

5. User Accounts and Responsibilities 

  • To make purchases or access certain parts of the Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your login information. 
  • You agree to provide accurate, complete, and up-to-date information during the registration process. Any false or misleading information can lead to suspension or termination of your account. 

6. Intellectual Property 

  • All content on the Site, including text, graphics, logos, and images, is the property of [Your Company Name] or its licensors and is protected by The Copyright Act, 1957 (India) and other applicable intellectual property laws. 
  • You may not reproduce, distribute, or modify any content from the Site without our express written permission. 

7. Limitation of Liability 

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Site or products. This includes, but is not limited to, damages for loss of data, revenue, or profits, even if we have been advised of the possibility of such damages. 

8. Grievance Redressal Mechanism 

In accordance with India’s Information Technology Act, 2000, we have appointed a Grievance Officer to handle any complaints or concerns related to the use of our Site or products. You may contact our Grievance Officer at: 

Grievance Officer Contact Information: 

Designation: Grievance Officer 

Email: grievance@cheahhealth.com 

We will address all grievances within 30 days of receipt. 

9. Governing Law and Dispute Resolution 

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts.

10. Changes to Terms 

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Site will constitute acceptance of the modified Terms. 

Contact Us 

For any questions or concerns regarding these Terms, please contact us at contact@cheahhealth.com. 

Disclaimer

The information provided on Cherla Health P Ltd, website, including but not limited to text, graphics, images, and other material, is for informational purposes only. This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. 

Medical Information Disclaimer 

  • The medical and health-related content on our website is for educational purposes only. It is not intended to replace professional advice, consultation, or diagnosis provided by a qualified healthcare provider. Always consult with a healthcare professional or physician for any medical questions or concerns. 
  • If you suspect you have a medical condition or are in need of treatment, seek the advice of your physician or another qualified healthcare provider. Do not delay or disregard professional medical advice due to any information provided on this website. 

Product Disclaimer: 

  • We offer a variety of health-related products, including supplements and wellness items. These products are not intended to diagnose, treat, cure, or prevent any disease. The products and services offered by us should not be considered a substitute for medical advice from a licensed healthcare provider. The effectiveness of these products may vary depending on individual health conditions, and we do not guarantee specific results.  
  • All product information, including descriptions, ingredients, and usage instructions, is carefully provided by the manufacturer. However, this information is not intended to substitute for professional medical advice, diagnosis, or treatment. We recommend consulting with a healthcare professional before using any of our products, particularly if you have any underlying health conditions. 
  • The use of our products should be based on your own judgment or consultation with a healthcare provider. 

No Guarantee of Results: 

The information and products provided on our website do not guarantee specific outcomes, as results may vary based on individual health conditions, usage, and adherence to instructions. 

The outcomes mentioned—such as feeling better, condition improvement, or increased need for prescription medication—are general possibilities and may vary from person to person based on individual health conditions. Always consult a qualified healthcare provider before starting any therapy, supplement, or dietary regimen. The use of any product or service is solely at your own risk. We do not guarantee specific results, and no outcome is assured. 

Limitation of Liability: 

Under no circumstances will Cherla Health P Ltd, its employees, or any associated parties be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of the information or products provided on this website. This includes, but is not limited to, reliance on the medical information, adverse effects from products, or any other claims that arise from the use of the website. 

Third-Party Links and Products: 

Our website may contain links to external sites or third-party product listings. We do not endorse or assume responsibility for the content, products, or services offered by these third-party websites. Any reliance you place on external links is at your own risk. 

Compliance with Indian Law: 

The content and products offered on this website are compliant with Indian regulations, including the Drugs and Cosmetics Act, 1940 and the Consumer Protection Act, 2019. However, any legal concerns regarding health-related products should be addressed directly with a licensed healthcare provider or pharmacist. 

Changes to the Disclaimer: 

We reserve the right to update or modify this Disclaimer at any time. Any changes will be posted on this page with the updated Effective Date. 

For more information or any concerns, please contact us at contact@cheahhealth.com.